Terms and Conditions

---

TERMS & CONDITIONS

We reserve the right to update and / or change these terms and conditions at any time by posting the revised terms and conditions on our website.

TRANSACTIONS

By using our website you agree that you have read, understood and accepted these terms and conditions.

We a small New Zealand owned and operated business. All transactions will be made in New Zealand dollars and all prices are GST inclusive. By placing an order and paying by card online you will be charged immediately (including when pre-ordering any item). You will also be charged for pre-ordering/ordering over the phone or in store in person as soon as we have loaded your order to confirm your booking.

We will never store your card details and all transactions are done through Shopify's secure payment gateway.

PRIVACY

We will never sell your personal information or disclose it to any other third parties. We only use your details to deliver your Cherries and to offer you a repeat ordering service. You can choose to create a customer account which saves your delivery details onto Shopify’s secure servers which enables you to re-order with ease.

GENERAL

Our natural fresh Cherries ripen at different rates each year therefore all "availability", "dispatch" and "preferred dispatch" dates are just guidelines. It is also important to note pictures throughout the website are just a guideline as fruit from season to season does not always bear the same size, colour and markings. Fruit flavour, texture and juiciness can also vary from season to season and because of this, it is not possible for us to provide refunds for subjective qualities.

We have a number of Red Cherry verities and will select the best verity for the date you have ordered.

CHERRY ORDERS

Our cherries are mixed size, grown for the New Zealand and export markets. Cherry dispatch dates are just guidelines and are subject to availability / the weather. We will do our best to meet the dates you request if mother nature plays ball.

We want the Cherries to arrive with you in the best possible condition, we don’t pick cherries in the rain as they are more likely to split in transit to you.

To ensure the Cherries arrive as quickly as possible with you after leaving the tree we freshly pick and send them to you Monday, Tuesday and Wednesday only. Due to possible courier delays please use an address that you or your friends or family can collect the cherries from in case there is a delay of up to 3 days. If possible use a business address as often Courier packages arrive at these first.

If your order cannot be dispatched due to availability / weather, we will endeavor to notify you of the delay as soon as possible, and to help advise of alternative delivery options.

Rural Delivery

Due to the increased risk of delays in receiving our beautiful fresh Cherries we generally prefer not to send them to rural locations. Not wanting to deprive our important rural customers of the taste of our amazing cherries, if you have no alternative address you can use please call us and we will arrange a Monday dispatch avoiding public holiday weeks, although we can not accept responsibility for delays to delivery to rural locations.

DISPATCH / COURIER SERVICE

Our fresh products are sent via an express overnight perishable courier ticket to ensure fruit arrives in the best of condition. However, due to peak season times (like pre-Christmas), there may be a delay on top of the this delivery time. Please note you cannot claim for fruit if it simply does not arrive overnight. This is common during busy times, and due to holidays shipping times may be longer than normal. It is important to note that fruit is sent fresh, and it doesn't automatically expire after 1-2 days.

Certain other unforeseen circumstances may delay your fruit delivery. Deliveries are made by NZ Post using their express overnight perishable delivery service, and the cost of shipping is per box and can vary depending on the size, weight and destination. Shipping is automatically calculated, and applied during the checkout process. You can use our shipping calculator to check shipping prices in the cart before proceeding to payment. Please only proceed to payment if you agree to the "Total" price displayed.

. 

.